Slotornado Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how Slotornado collects, uses, stores and protects your information when you visit our website, play our games or contact our support team. By creating an account and using our services, you agree to the practices described in this policy.

Who We Are

Slotornado is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, with registration number 3-102-911867 and registered address El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under an e-gaming licence no. 0000064 issued by the Tobique Gaming Commission. For any data-related queries, you can reach us at support@slotornado.com.

Information We Collect

At Slotornado, we collect personal information to verify your identity, process transactions and provide you with a secure gaming experience. Our Slotornado casino login requires accurate registration details, and we rely on this information to comply with our legal and regulatory obligations.

• We collect your name, date of birth, address, email and phone number during registration
• We gather payment details when you make deposits or request withdrawals, including card information, e-wallet details or crypto wallet addresses
• We record your gaming activity, including games played, wagers placed and bonuses claimed
• We collect identity verification documents such as passports, utility bills or bank statements required for KYC checks
• We track technical data, including IP address, device type, browser and operating system
• We may record customer support conversations, including live chat transcripts and emails

How We Use Your Information

Here at Slotornado, we use your data for legitimate business purposes connected to running a safe and compliant gambling platform. We never collect more information than we need to deliver our services effectively.

• We use your details to verify your age and identity before allowing real-money play
• We process your deposits and withdrawals through our supported payment methods
• We use your activity data to calculate loyalty points, VIP Club status and cashback eligibility
• We send you promotional offers, such as our welcome bonus or weekly reload offers, where you have opted in
• We analyse gameplay patterns to detect fraud, money laundering or problem gambling behaviour
• We use your contact details to respond to support requests submitted via live chat or email

Legal Basis for Processing

Our Slotornado platform processes personal data based on several legal grounds, including the performance of our contract with you, compliance with licensing and anti-money-laundering obligations, our legitimate business interests, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the processing necessary for your account and transactions.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate Slotornado casino and deliver our services.

• We share data with payment processors, including those handling Visa, Mastercard, e-wallets, bank transfers and crypto transactions via CoinsPaid
• We share information with Tronabriz Limited, which processes Paysafe transactions on our behalf
• We may disclose data to regulatory authorities, including the Tobique Gaming Commission, where legally required
• We work with identity verification providers to confirm your KYC documents
• We may share data with our dispute resolution partner, EGIS, if a complaint is escalated
• We may disclose information to law enforcement agencies where required by law

Cookies and Tracking Technologies

Our Slotornado website uses cookies and similar technologies to remember your preferences, keep you logged in and improve site performance. We use cookies to understand how players navigate our Slotornado casino app and desktop platform, allowing us to refine our offering. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations. Where your account remains inactive or you request closure, we may still be required to retain certain records for a period mandated by applicable anti-money-laundering and licensing rules.

Data Security

We at Slotornado take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. We use encryption, secure servers and restricted access controls to safeguard the information you provide when you register, deposit or request a Slotornado no deposit bonus. Despite our efforts, no system is entirely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

International Data Transfers

Because we serve players across multiple regions, including dedicated locales for Canada, Australia, New Zealand and Germany, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards consistent with applicable data protection standards.

Your Rights

You have rights regarding the personal data we hold about you. We aim to respond to all legitimate requests within a reasonable timeframe.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You can request a copy of your data in a portable format
• You can withdraw consent for promotional communications at any time

Players residing in Sweden should note that, under our terms, they are not entitled to bonuses, promotions, VIP programmes or the exchange of loyalty points, though their data protection rights under this policy remain unaffected.

Restricted Jurisdictions

Our Slotornado casino does not accept real-money players from certain excluded countries listed in our General Terms and Conditions. If you access our services from a restricted jurisdiction, we may be required to process your data differently, including for the purposes of identifying and preventing prohibited access, and in such cases no refunds or payouts will be due.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our Slotornado casino app or website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please contact us at support@slotornado.com. We are available 24/7 via live chat and e-mail to assist with any privacy-related concerns.