Slotornado Terms and Conditions

Welcome to Slotornado Casino. These Terms and Conditions govern your use of our website and services at slotornado.com, operated by Metlait SRL, a company registered under the laws of Costa Rica with registration number 3-102-911867. At Slotornado, we hold an e-gaming licence no. 0000064 issued by the Tobique Gaming Commission, and by creating an account you agree to be bound by these terms in full. If you do not agree, you must not use our services.

Acceptance of Terms

By registering an account with us, you confirm that you have read, understood, and accepted these Terms and Conditions in their entirety. Our General Terms and Conditions are version 1.0, last updated 12 June 2025. English is the official language of our website, and in case of any discrepancy between translated versions, the English text prevails. We at Slotornado Casino reserve the right to amend these terms at any time, and continued use of our services constitutes your acceptance of any changes.

Eligibility and Restricted Territories

You must be of legal gambling age in your jurisdiction to use our services. Our casino does not accept real-money play from residents of a number of excluded countries, including Afghanistan, Belarus, the Canadian provinces of New Brunswick and Ontario, China, Cuba, Cyprus, Iran, Iraq, Israel, Libya, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Syria, the United Kingdom, the United States, Venezuela, and others listed in our General Terms. Players found in breach of this restriction forfeit any right to refunds or payouts. Players from Sweden are not entitled to bonuses, promotions, VIP programmes, or the exchange of loyalty points. We at Slotornado strictly prohibit the use of VPNs to circumvent geographical restrictions, and any attempt to do so may result in confiscation of winnings.

Account Registration

To access our games, you must create a single personal account. Here at Slotornado, we provide six locales in our language selector, including English, Canadian English, Francais Canadien, Deutsch, Australian English, and New Zealand English, catering to our target markets across Canada, Australia, New Zealand, and Germany. We require accurate registration details, and you agree to keep your account information up to date. Account currencies accepted include EUR, USD, AUD, CAD, and NZD.

Deposits and Withdrawals

Our minimum deposit is EUR 20 or the equivalent in your account currency, with specific thresholds for welcome-package deposits and crypto first-deposit bonuses. We accept Visa and Mastercard, e-wallets, bank transfers, and cryptocurrency via CoinsPaid. Payment icons displayed on our site include Interac, Apple Pay, Mastercard, Visa, and MiFinity. All deposits must originate from a payment account registered in your own name; we strictly prohibit third-party deposits. Crypto transactions use the Coinbase Converter real-time rate at the moment of the transaction, and exchange between crypto and fiat is not supported.

Our minimum withdrawal amount is EUR 20 or the equivalent, whether in fiat or crypto. We process withdrawal requests within 72 hours of approval, though actual payout time depends on your chosen method and verification status. Maximum withdrawal limits are set at EUR 1,000 per day, EUR 4,000 per week, and EUR 10,000 per month per player, unless otherwise stated. Wins exceeding EUR 100,000 may be paid in monthly instalments. We reserve the right to pay out through a method other than the one requested, and intermediary banks may charge fees of up to EUR 16 on bank transfers.

Verification and Security

Identity verification is required before we process any withdrawals. Incorrect or incomplete KYC documents can lead to your withdrawal being refused and your account closed. We may additionally require live verification by telephone. Our Slotornado platform takes security seriously, and you agree to cooperate fully with our verification procedures.

Bonuses and Promotions

At Slotornado Casino, we offer a Welcome Package of 325% up to EUR 6,000 plus 400 free spins across four deposits. Our first-deposit bonus under code FIRST grants 100% up to EUR 1,500 plus 100 free spins, with a minimum deposit of EUR 20 and validity of 3 days. Our crypto first-deposit bonus under code WELCOME offers 100% up to EUR 1,500 plus 150 free spins for crypto deposits only. Subsequent deposits qualify for additional bonuses under codes SECOND, THIRD, and FOURTH. All bonus funds and free-spin winnings carry a 40x wagering requirement, and the maximum bet while wagering a bonus is EUR 2 by default. We also run recurring promotions such as Highroller Regular, Crypto Rush, Autumn Monday, Winning Wednesday, and Weekend Reload, along with Birthday and Secret Information bonuses and seasonal tournaments. Full terms for every slotornado casino bonus are available on our promotions page, and we encourage you to read the specific conditions before opting in.

Each deposit made under our welcome offers must be wagered 3x before those funds become eligible for withdrawal. If you are looking for a slotornado no deposit bonus, please note that our current promotions are deposit-based; any slotornado casino no deposit bonus offered in the future will be announced separately with its own terms.

VIP Club and Loyalty Program

Our VIP Club consists of 30 levels, R1 through R30, based on status points earned through play. We at Slotornado Casino calculate 1 status point per EUR 1 wagered on slots, and 1 status point per EUR 10 wagered on live, card, roulette, mines, crash, craps, poker, and scratch card games. Level rewards range from free spins at R2 up to EUR 25,000 with no wagering at R30. Weekly cashback becomes available from R6, rising progressively with each level, and 5% rakeback applies from R16. Players from Sweden are not entitled to our VIP programme or to exchanging loyalty points.

Games and Providers

We feature games from 86 providers, offering a combined library of 14,587 games, including 1,424 live games across 11 live providers such as Evolution, Pragmatic Play Live, and Ezugi. Our game types include slots, Megaways, jackpot slots, crash games, live casino, roulette, blackjack, baccarat, poker, craps, and scratch cards. All jackpot slots are excluded from bonus wagering requirements.

Responsible Gaming

We are committed to promoting responsible gaming and provide tools to help you manage your play, including deposit limits and self-exclusion options. If you feel your gambling is becoming a concern, we encourage you to contact our support team for assistance.

Customer Support

Our support team is available 24/7 via live chat and e-mail at support@slotornado.com. You can also browse our Slotornado casino login page for account assistance, or download our Slotornado app for convenient mobile access to your account and our games.

Dispute Resolution

Should a dispute arise that we cannot resolve directly, you may refer the matter to EGIS, an alternative dispute resolution body operating under Tobique Gaming Commission rules, reachable at disputes@egis-adr.com.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access. We shall not be liable for any indirect or consequential losses arising from your use of our platform. You agree that we may suspend or terminate your account for breach of these terms, suspected fraud, or regulatory requirements.

Contact Us

For any questions regarding these Terms and Conditions, please reach out to our support team. We at Slotornado value transparency and are always ready to clarify any aspect of our policies for our players.